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Your Privacy and Account Security Come First

Q: How do I contact you about a privacy concern?

Email support@18erek.xyz with your account ID and concern. Our privacy team investigates within 24 hours. You can also use Settings > Privacy & Data in your account to submit requests or lodge disputes directly.

When you open an account with 18 erek, your personal information—from your login credentials to the withdrawals you make through DANA, OVO, GoPay or QRIS—stays protected under a…

Data encryption on all transactionsDANA, OVO, GoPay, QRIS payment details securedYour withdrawal and deposit history stays private

Explore the Lobby Read FAQ

How We Handle Your Information

18 erek Service availability depends on jurisdiction. Users are responsible for checking local law before access.

18 erek collects your account details—name, email, phone, payment method and transaction history—solely to operate your account, process deposits and withdrawals, and comply with local regulations where local law permits. We do not sell your data to third parties. Your payment information passes through encrypted channels

1
when you deposit via DANA, OVO, GoPay or QRIS; we store only the confirmation tokens we need to verify and complete each transaction. Cookies on our platform help us remember your login state and track which games you browse, so you don't have to log in
2
repeatedly on the same device. If you withdraw your account, we retain records for seven years to meet financial compliance obligations, then delete everything else on request.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Reach Our Privacy Team

Team online

Email Support

Send privacy questions or data requests to [email protected]. Our team responds within 24 hours, Monday through Sunday.

Live Chat

Open your account and jump into the live chat widget in the lobby. Our support agents answer privacy and data-access queries during operating hours.

Account Settings

Log into your 18 erek account and visit Settings > Privacy & Data to download your stored information or request permanent deletion.

SECURITY AND RIGHTS

What We Promise About Your Privacy

Data Minimization

We collect only the personal details needed to verify your account, process payments through DANA, OVO, GoPay or QRIS, and meet legal obligations. No unnecessary fields.

Encrypted Transactions

Every deposit and withdrawal uses industry-standard SSL encryption. Your payment method stays protected in secure vaults, never exposed in plain text.

Cookie Transparency

We use session cookies to keep you logged in and analytics cookies to understand how you move through the lobby. You can disable non-essential cookies in your browser settings.

Third-Party Access Limits

We share your data only with payment processors, anti-fraud services and where local law permits. No marketing firms, no data brokers, ever.

Data Retention Rules

Account data and transaction records stay for seven years to comply with financial audit requirements, then are deleted. You can request earlier removal.

Your Rights

You can request a copy of all your stored data, correct inaccurate information, or ask for permanent deletion. Email [email protected] to start a request anytime.

Privacy Questions Players Ask

We store your name, email, phone number, date of birth for age verification, residential address, and account credentials. We also keep a record of every deposit, withdrawal and game session on your account so you can track your activity anytime.

Deposits via DANA, OVO, GoPay or QRIS are encrypted end-to-end. We never see your actual payment credentials—only confirmation tokens from each processor. Your wallet balance updates inside your secure 18 erek account only.

Yes. Log into your account, go to Settings > Privacy & Data, and select 'Download My Data'. You'll receive a file with every piece of information we hold about you within 72 hours.

Transaction records and account history remain for seven years to meet financial compliance rules. Other personal data is deleted within 30 days of closure. You can request faster deletion by emailing [email protected].

No. We never sell your personal information. We share data only with payment processors, fraud-detection services and regulators where local law permits. Everything else stays inside 18 erek.

If 18 erek undergoes a business change, your data protection rights continue under the same privacy terms. You'll receive notice of any material changes and the option to delete your account before any transfer occurs.

Email [email protected] with your account ID and concern. Our privacy team investigates within 24 hours. You can also use Settings > Privacy & Data in your account to submit requests or lodge disputes directly.

Your Privacy and Account Security Come First

Reach Our Privacy Team

Email Support

Live Chat

Account Settings

What We Promise About Your Privacy

Data Minimization

Encrypted Transactions

Cookie Transparency

Third-Party Access Limits

Data Retention Rules

Your Rights

Privacy Questions Players Ask

01 What data do you store when I open an account?

02 How is my payment information kept safe?

03 Can I download all my personal data?

04 How long do you keep my information if I close my account?

05 Do you sell my data to other companies?

06 What happens to my data if 18 erek is sold or merges?

07 How do I contact you about a privacy concern?

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